Returns & Refunds Policy
We want you to feel confident ordering from Dayzzed Apparel. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, your item must be:
• Unworn and unused
• In its original condition
• Free from stains, odors, pet hair, deodorant marks, or other signs of wear
• Returned with any original tags or packaging, when applicable
• Accompanied by proof of purchase
Need a different size? No problem. Unworn, non-personalized apparel may be returned within the 30-day return period as long as it meets the conditions above.
To start a return, email returns@dayzzed.com with your order number and the item you would like to return. Once your return is approved, we’ll send you the return instructions and return address.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Return Shipping
For standard returns, including ordering the wrong size or changing your mind, the customer is responsible for return shipping costs.
Original shipping charges are not refundable unless the item was damaged, defective, or we sent the wrong item.
We recommend using a trackable shipping method when returning an item. Dayzzed Apparel cannot be responsible for return packages that are lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us at returns@dayzzed.com as soon as possible.
Include:
• Your order number
• A brief description of the problem
• Clear photos showing the item and the issue
If the issue is confirmed, we’ll make it right with a replacement or refund as appropriate. You will not be responsible for return shipping when the mistake is ours.
Exchanges
We do not currently process direct exchanges.
If you need a different size, color, or item, please request a return for the original item and place a new order for the replacement. This allows us to get your new order into production without waiting for the original item to arrive back.
Personalized & Custom Items
Because personalized and custom products are created specifically for you, they cannot be returned or refunded for a change of mind, incorrect personalization entered by the customer, or sizing preference.
If a personalized item arrives damaged, defective, misprinted, or does not match the personalization information you submitted, contact us and we’ll make it right.
Final Sale Items
Items specifically marked “Final Sale” at the time of purchase cannot be returned.
Gift Cards
Gift cards are non-refundable and cannot be returned for cash except where required by law.
Refunds
Once we receive and inspect your return, we’ll email you to let you know whether the return has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit-card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at returns@dayzzed.com.
Order Changes & Cancellations
Because many Dayzzed Apparel products are made after you order, production can begin quickly.
If you need to change or cancel an order, contact us at returns@dayzzed.com as soon as possible. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has entered production.
Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you notice an error, contact us immediately. We’ll attempt to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or shipped.
Orders delivered to an address entered incorrectly by the customer may not qualify for a free replacement or refund.
Lost Packages
If tracking indicates that your package may be lost in transit, contact us at returns@dayzzed.com and we’ll investigate with the shipping carrier.
If a shipment is confirmed lost, we’ll work with you on an appropriate replacement or refund.
Packages marked as delivered but not received may require additional investigation with the carrier before a replacement or refund can be issued.
European Union Customers
Where applicable, customers in the European Union have a 14-day statutory right to withdraw from qualifying online purchases. Certain products, including goods made to the customer's specifications or clearly personalized, are excluded from that right.
Nothing in this policy limits any consumer rights that apply to you under applicable law.
Questions?
We’re happy to help.
Email: returns@dayzzed.com
Website: dayzzed.com
